| Besides the price, the biggest difference between Studio Direct Cosmetics and every other makeup distributor is the level of service our customers receive. Each and every order is packed and shipped the day it is received. To do this, we must optimize our time and so we restrict our initial contact to e-Mail. If there is a problem or an issue that needs personal attention, we will provide you with telephone numbers on a case-by-case basis. This is one way we can assure you the fastest service with the freshest product. Thank you for your understanding. You may click on the link below to send us an email. |
| Studio Direct Cosmetics |
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We love our International clients and we ship Worldwide daily. Please note that all postage and fees for delivery are paid by Studio Direct Cosmetics, however, if your country requires taxes and/or duties on any orders, those fees will have to be paid prior to your receiving your package. Studio Direct Cosmetics is unable to be responsible for packages wherein the buyer refuses to pay said customs duties and/or fees. If the order is refused due to the buyer's failure to pay applicable duties and/or taxes, our insurance carrier does not consider that loss and/or damage and there are no refunds on such refusals. It is each International buyer's responsiblity to verify that cosmetic items are allowed to be legally imported into their country. We are unable to research the customs laws for every country. If your package is confiscated or impounded because it's importation violates customs laws, we will assist your in trying to have the package returned to us, so that we may refund the cost of the goods.
Due to health laws, we are unable to accept any cosmetic returns. All cosmetic sales are final, except for cases wherein we have made an error. If there is an error with your order, please contact us immediately for an RMA (Return Merchandise Authorization) and approprate shipping return instructions and our address. Our shipping facility does not process incoming mail and will not receive any packages sent there.